Frequently Asked Questions

📦 Shipping

How long does it take for my order to arrive?
Delivery times are: Peninsular Spain 7-10 business days, Europe 7-10 business days, and rest of the world 10–20 business days.

Is shipping free?
Yes, shipping to Peninsular Spain is free for orders over €80. For orders under this amount, the cost is €4.99.

Can I track my order?
Yes. Once your order has been shipped, you will receive an email with the tracking number.

🔄 Returns

Can I return a watch if I'm not satisfied with it?
Yes, you have 30 days from receipt to request a return, provided the product is in its original condition.

How do I request a return?
Contact us through our contact page with your order number and we will guide you through the process.

When will I receive my refund?
Once the product is received and verified, we process the refund within 5–10 business days to the original payment method.

💳 Payments

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available during the checkout process.

Is it safe to buy from Street Chrono?
Yes. Our store uses SSL encryption and all payments are processed securely through certified platforms.

⌚ Products

Do the watches come with a warranty?
Yes, all watches include a warranty. Please refer to each product's description for specific details.

How do I know what strap size I need?
In the description of each watch, you will find the case diameter and strap width measurements. If you have any questions, please contact us and we will advise you.